Privacy Policy

At ZUAA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. INFORMATION WE COLLECT

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase details

  • Payment and transaction information

  • Information you provide when contacting our customer support team

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage information.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and deliver your orders

  • Process payments securely

  • Provide customer support

  • Send order confirmations and delivery updates

  • Manage returns, exchanges, and refunds

  • Improve our website, products, and services

  • Prevent fraud and protect our website

  • Send marketing communications where you have given appropriate consent

  • Comply with applicable legal and regulatory requirements

We only use your personal information where there is a legitimate reason to do so.

3. PAYMENT INFORMATION

Payments made through our website are processed using secure payment providers.

ZUAA does not need to store your complete payment card details on our own systems when these details are handled directly by our payment providers.

Payment information is processed according to the relevant provider's privacy and security practices.

4. COOKIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep your shopping experience working correctly

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. SHARING YOUR INFORMATION

We may share necessary information with trusted third parties when required to provide our services.

These may include:

  • Payment service providers

  • Delivery and courier companies

  • Website and hosting service providers

  • Analytics and technology providers

  • Marketing service providers, where applicable

  • Professional advisers or authorities where legally required

We do not sell your personal information to third parties.

6. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure, so we cannot guarantee absolute security of information transmitted over the internet.

7. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, and meeting legal or regulatory requirements.

When information is no longer required, it will be securely deleted or appropriately disposed of where possible.

8. YOUR PRIVACY RIGHTS

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how your data is being used

If you would like to exercise any applicable privacy rights, please contact us.

9. MARKETING COMMUNICATIONS

If you choose to subscribe to our emails or marketing communications, we may send you information about new products, offers, promotions, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email.

10. CHILDREN'S PRIVACY

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for marketing purposes.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

ZUAA is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable requirements.

Any updated version will be posted on this page with the revised effective date.

13. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our customer support team.

ZUAA — Thoughtfully Selected. Beautifully Delivered.

Last Updated: 10 August 2026