Returns & Refunds

At ZUAA, we want you to be completely satisfied with your purchase. If your order is not suitable for you, we offer a 10-day return or exchange period from the date your order is delivered, subject to the conditions outlined below.

10-DAY RETURN & EXCHANGE POLICY

Customers can request a return or exchange within 10 days of receiving their order.

To be eligible, the product must:

  • Be unused and in its original condition.

  • Not have been washed, cleaned, or altered.

  • Be returned with its original packaging and tags, where applicable.

  • Be free from stains, marks, damage, or signs of use.

  • Include all original accessories or items supplied with the product.

Once the 10-day period has passed, we may not be able to accept a return or exchange.

USED OR WASHED PRODUCTS

For hygiene and quality reasons, products that have been used or washed cannot be returned or exchanged.

Please make sure you check the product carefully before using or washing it. Once a product shows signs of use or has been washed, it will no longer be eligible for a return or exchange unless the item is faulty or damaged.

HOW TO REQUEST A RETURN OR EXCHANGE

If you would like to return or exchange an item, please contact our customer support team within 10 days of delivery.

Please provide:

  • Your order number

  • The name of the product

  • The reason for the return or exchange

  • Clear photographs, where applicable

Our team will review your request and provide you with the next steps.

Please do not send an item back before your return request has been approved.

EXCHANGES

If you have received an item that you would like to exchange, the same 10-day eligibility period applies.

The replacement item will be subject to product availability. If the requested replacement is unavailable, we will discuss the available options with you.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or other information to help us assess the issue and arrange an appropriate resolution.

Faulty or damaged items will be handled separately from standard change-of-mind returns.

REFUNDS

Once your returned item has been received and inspected, we will confirm whether it meets our return requirements.

If approved, the applicable refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

RETURN DELIVERY COSTS

For standard returns or exchanges where you have simply changed your mind, return delivery costs may be the customer's responsibility.

If the item is incorrect, damaged, or faulty, please contact us before returning it so we can advise you on the appropriate process.

NON-RETURNABLE ITEMS

Returns or exchanges may not be accepted for:

  • Products that have been used.

  • Products that have been washed or cleaned.

  • Products that have been damaged after delivery through customer use.

  • Products showing stains, marks, odours, or other signs of use.

  • Products returned after the 10-day return period.

  • Products missing their original packaging or tags where these are required.

IMPORTANT

Please inspect your order carefully upon delivery and contact us promptly if there is any issue.

By purchasing from ZUAA, you acknowledge that our returns and refunds policy applies to your order.

If you have any questions about returns, exchanges, or refunds, please contact our customer support team.

ZUAA — Thoughtfully Selected. Beautifully Delivered.